Shipping Policy

Thank you for visiting and shopping at Vancity Releaf. Following are the terms and conditions that constitute our Shipping Policy.

Vancity Releaf ships exclusively to customers over 19 years of age at Canadian addresses.

All orders are processed as soon as possible. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates 

Shipping charges and delivery estimates for your order will be automatically calculated and displayed at checkout based on your delivery address and the weight and size of your package. Delivery delays beyond estimated times can occasionally occur.

Shipment Confirmation & Order tracking 

If applicable to your shipment method, you will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes 

Vancity Releaf is not responsible for any customs, taxes, penalties, or additional charges applied to or incurred as a result of your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages 

Vancity Releaf is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy 

Vancity Releaf does not ship to addresses outside of Canada.

Returns Policy 

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.